A survey conducted by the research firm ContactBabel, indicates that the UK Contact Centre Industry employs currently almost 850,000 people. In a three years time the total of posts should surpass the 1 million. On a release note, ContactBabel reveals it...
The city of Birmingham will host an Exhibition & Conference for call centre & customer contact solution, next September. The Call Centre Expo 2004 will be taking place at the National Exhibition Centre, and promises to provide all the answers for those who are...
The mobile communications provider, Si.mobil, has named Zoran Thaler for the position of CEO. Thaler, who has extensive experience in telecommunications, especially in consultancy and international relations will replace Bojan Dremelj, who will stay on as a member of...
Verint Systems bas launched a new enterprise quality workshop, to be delivered in partnership with the service transformation firm, TARP. The workshop, entitled Actionable Intelligence for a Smarter Workforce, is said to be designed to help customers more effectively...
Teleperformance USA has announced it has acquired an 80% interest in VOICE FX, LLC, which provides hosted interactive voice response services, supported by advanced speech recognition and text to speech technologies. The Company will be branded Teleperformance...
