Avaya, the provider of business communications software, systems and services, has been chosen by Bank of Ireland 365 to provide security assessment and on-going services. With this decision the Company expects to meet the highest levels of network security and...
Universal Express has announced it has added to its contracted existing call centers, a new facility in St. Louis MS. Customer Direct, a state of the art calling and receiving facility that will be handling growing inbound calls for Luggage Express, as well as...
Vodafone Group has decided to appoint Shiro Tsuda for the post of President and Chief Executive Officer of Vodafone K.K. This decision will be effective on 1st of December. Until then, Shiro Tsuda will act as Executive Officer for Vodafone Holdings K.K. and Vodafone...
CosmoCom has announced that Bezeq Online Ltd., a call center outsourcer in Israel and a business unit of Israels telco Bezeq, has added Contact Center On-Demand (CCOD) services based on the CosmoCall Universe platform to their suite of outsourced solutions. ...
In the first six parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, etalk, and...
In the first six parts of this series, we examined why its important to invest in, or upgrade, quality management (QM) and logging applications in your contact center, and focused on four leading vendors: NICE Systems, Witness Systems, Verint Systems, etalk, and...
