The provider of voice, video and data services, Qwest Communications, has announced it has signed contracts with more than 400 business customers to provide Qwest Web Contact Center (QWCC) services as part of the customers’ call center solutions. These...
The Aspect Uniphi Connect solution, has won the Best of Show award at the International Call Center Management Conference and Exposition (ICCM) held in Chicago. The awarded solution consists in a hybrid call center product for deploying both PSTN- and...
Brazilian long-distance operator Embratel which was recently bought by Mexico’s Telmex has cut some jobs, a union official said. Luis Antonio Silva, president of the Telecommunications Workers Union, known as Sinttel, said Embratel had canceled the...
BEA Systems has announced that TIM Peru, a subsidiary of Telecom Italia Mobile that serves more than 800,000 customers, has built and deployed its new One Call call-center solution on BEA WebLogic Platform 8.1. The One Call solution is designed to utilize a...
Citigroup Inc. will close a credit card servicing center in Iowa and cut 450 jobs, a company spokeswoman said on Thursday, as Citigroup integrates the Sears credit card operations bought last year into its national network. The West Des Moines credit card...
A report issued by the market analyst Datamonitor reveals that nearshore call center destinations as opposed to offshore, are now the new darlings amongst customer care outsourcers from Western Europe. According to the report, Profiting from European Nearshore...
