The IP contact center company, Nuasis Corporation, has released the 2.0 version of NuContact Center, a next-generation software for handling customer inquiries via the phone, e-mail, web and fax. This release includes new capabilities, such as SIP integration...
Austin Logistics has announced the availability of a new product for inbound call centers, Valeo. By adding Valeos predictive analytics and value-driven queuing to their existing pre-agent routing systems, this provider says companies can improve treatment of...
