The United Kingdom’s mobile operator, Orange UK, has selected MyNetonomy NetService Center, to be the core customer-facing self-service platform for both its contract and pre-pay customers. On the announcement note, Chris Hornung, Director of Customer...
A customer of British bank, Lloyds TSB, is to legally challenge its plans to outsource work to India, claiming that personal data could be compromised in doing so. The unamed customer is alleging that Lloyds TSB is flouting the UK’s Data Protection Act in...
The provider of enterprise workforce optimization solutions, Blue Pumpkin, has won the ‘Best of Show’ award for its newest performance management solution, Blue Pumpkin Advisor Express. The independent panel of industry experts, at the International...
A few months ago, The Yankee Group published a report called Hosted Speech Applications are Poised for Growth, Increasing Competition and Volatility. It revealed that increasing competition and volatility voice self-service applications based on...
Cable & Wireless has launched a new network-based service for multi-channel contact centres. Its purpose is to enable them to handle customer communications via email, web contact requests and voice seamlessly. The Company, has explained that the new...
