The supplier of media processing, network interface, call control and signal processing products, Brooktrout Technology, has announced that CBOSS Association, an international provider of IT services for the telecommunications industry, has selected its NS700(tm) SS7...
A recent survey of 500 medium and large organizations in Western Europe undertaken by IDC suggests that although the offshore outsourcing model has captured the imagination, it has not yet managed to be translated into the wholesale transformation of the IT industry...
Aspect Communications has named R. Dixon Dirk Speas Jr. for the position of senior vice president of worldwide customer services. With this designation, the Company hopes to bring in a strong management experience and industry background and expertise in elevating...
BT has announced new state of the art online performance reporting services that provide near real time health status of converged voice and data networks via a single dashboard. It was developed in partnership with Concord and piloted by Securicor Cash Services...
The supplier of voice and speech solutions, Edify Corporation, has announced that Alliant Energy has successfully upgraded their existing DTMF service to speech. The purpose is to provide a more responsive and complete self-service offering for its growing...
This white paper presents ten suggestions for ensuring call center best practices. Some of them involve periodically evaluating the way youre already doing things. Others involve adding new functionality that builds on emerging technology or addresses changing...
