Nuasis Corporation discusses the business reasons for moving to an IP contact center system, the distinctions between a True IP contact center system versus an IP-enabled system, and how to formulate a migration plan that best matches the particular needs of the...
The European e-Skills 2004 Conference is a high-level conference on ICT and e-business skills which will take place on 20 – 21 September 2004 in Thessalonica, Greece. The European e-Skills 2004 Conference is organised by the European Commission in co-operation...
Verint Systems Inc. has announced the acquisition of RP Sicherheitssysteme GmbH (‘RP Security’), a developer of mobile video security technology for the transportation market. Dan Bodner, President and CEO of Verint Systems has explained that it...
BEA Systems made publicly known that Finland Post will standardize its electronic services development on BEA WebLogic Platform 8.1. With the unified BEA platform, Finland Post expects to offer its partners and customers advanced Internet services designed to help...
Orange has announced the commercial availability of ‘Talk Now’, an advanced Push-To-Talk service. According to Orange, “Talk Now” enables easy-to-access instant one-to-one and group calling with the added benefit of a real-time...
Stratasoft, a subsidiary of I-Sector Corporation, that provides contact center solutions, has announced the general availability of StrataSIP, a soft phone which will allow agents to connect voice calls processed by the StrataDial.VC2, its flagship contact center...
