Brooktrout Technology, has announced its Telephony Interface Manager (TIM) for Microsoft Speech Server. Brooktrout says Qualified software vendors and enterprise customers interested in developing their speech applications on the Microsoft Speech Server...
Avaya has decided to appoint Omar Kezouit, for the position of Vice President, IBM Strategic Alliance for Europe Middle East and Africa. In this role, Kezouit will be responsible for expanding Avaya’s relationship with IBM in the growing markets of Enterprise IP...
Macfarlane Telesystems has announced that Sefton Metropolitan Borough Council has launched a new Customer Contact Centre based on its CallPlus contact centre technology.The new Centre is designed to improve access to Council services as well as to meet Government...
The global supplier of customer relationship management (CRM) software, Onyx Software, is preparing a UK Contact Centre webinar to discuss the use of CRM and business process optimisation to drive value at every customer interaction and turn your contact centre into a...
Edify Corporation has launched Edify Voice Banking, a fully licensed, comprehensive software application that enables banking establishments to automate customer interactions and provide access to account, branch, and other financial information through speech-enabled...
Garlands Call Centres has appointed Andrew Tedder for the position of Senior Call Centre Manager. He will be responsible for managing operations for a major Garlands’ mobile phone client. At this new role, Andrew will lead personnel at Call Centre...
