PeopleSoft, Inc. has announced that Apex IT, has implemented PeopleSoft Enterprise Customer Relationship Management 8.9 Sales in less than six weeks. Apex IT selected PeopleSoft Enterprise CRM 8.9 to replace its existing Siebel system, in search of an higher...
The business process outsourcer Vertex, has signed a new customer management contract with Leeds based general insurance partnership specialist UKI Partnerships, part of Royal Bank of Scotland Insurance. Under the terms of the agreement Vertex will work closely...
NEC Unified Solutions, has just disclosed its strategy for growth in the contact center marketplace. At the CMP Media’s first Annual Call Center Exhibition (ACCE) Conference, NEC said it will focus on three principal contact centers solutions –...
Becogent, the five-year-old home-grown company which was last year’s fastest-growing Scottish business, confirmed that call centre jobs can be created in Scotland as well as India or South Africa. The announcement that 600 jobs at Erskine are to be added...
Avaya has announced that Transport Lausanne has adopted an Avaya converged communications network to improve services for its 72 million passengers and reduce its communications costs. On the release note, it is pointed that by migrating to Avaya IP solutions,...
The text and voice infrastructure supplier, Telsis, has announced it has added interoperability with Siemens core network switches to its Ocean fastSCP intelligent services platform. According to Telsis this move means network operators with single vendor or...
