Equant has signed a three-year contract with SGS, to implement, host and manage a worldwide messaging system. On the release note, Equant points that this messaging contract, signed in partnership with Microsoft, demonstrates its strategy to develop global,...
Business trends were turned on the head, last Monday, when an Indian IT company announced it was creating 250 call centre jobs in Northern Ireland. The major jobs boost for Belfast will come as part of a £1.9m investment by HCL BPO, one of India’s leading...
CosmoCom has announced it has been awarded its second US Patent 6,614,783, entitled Multimedia telecommunication automatic call distribution system using internet/PSTN call routing. The Company has explained that this patent is a continuation of CosmoComs...
The CRM Europe 2004 Summit will run from the 5th-7th of December, at Le Montreux Palace, and will offer attendees a programme of tailored one-to-one meetings, combined with keynote presentations, discussion groups and networking activities. Europe Contact Center will...
