Aspect Communications has announced that All Nippon Airways (ANA) , is using Aspect Call Center and Aspect Contact Server technology to provide world-class service for tens of thousands of calls monthly without compromising revenue. Travelers are cautious in...
The Yankee Group says that companies with between 100 and 1,000 employees represent an enormous opportunity for the wireless industry. Nevertheless, few customized wireless solutions are available today for this high-potential mid-market customer segment. In...
After years of hype, VOIP has made the shift from an emerging technology to a viable business solution, according to IDC. The market for hosted IP voice services among US businesses is expected to reach nearly $60 million by the end of 2004. IDC projects a compound...
According to META Group, a lack of perceived value resulting from technology overinvestment will drive organizations in 2005 to realign their CRM initiatives with their business strategies, and legacy applications nearing end-of-life will motivate organizations to...
Digisoft Computers has unveiled a thin client, call center application, to maximize the productivity, efficiency and effectiveness of a virtual call center. Under the name of eTelescript, this solution expects to provide the capability to empower remote global agents...
The provider of communications solutions for online sales, marketing and customer service, LivePerson, has announced the release of Timpani, a fully integrated online communications software platform. Timpani will deliver integrated chat, email and self-service...
