The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks – up from 20,000 per week to 25,000 – mainly from employers asking about the new legislation on dispute resolution in the...
The Surrey Police Contact Centre has been commended for being one of the best in Europe.The centre has been recognised as matching the best private sector standards for call handling after receiving a highly commended rating in the European Call Centre of the Year...
Loquendo, the global speech technology company has announced that a new European country has been added in its portfolio: Holland! Willem, the new male Dutch voice able of being as natural as never before, is the latest development in Loquendo’s...
NICE Systems has announced that it has received a significant deal from a leading European internet provider to implement NICE Perform in their contact centers. On the release note, Nice Systems says this leading ISP needs to ensure it exceeds customer...
Witness Systems has appointed Tom Bishop to its Board of Directors. With this designation, the Company expects to bring in his extensive background and expertise in a wide range of technologies, with particular strength in the Voice over Internet Protocol (VoIP)...
As part of its ongoing commitment to e-Government and providing the best customer-focussed services, Dover District Council has been bringing benefits to thousands of people with state-of-the-art technology and the Benefits and Council Tax Helpline. Secured...
