The practice of outsourcing business, long popular in the United States and Britain, is gaining in acceptance in continental Europe and is diversifying rapidly from technology services to other business processes, reports Reuters. In Europe, more outsourcing...
Alcatel has announced that Romania’s cable operator, RCS&RDS Group, is complementing its offerings with digital voice services using Alcatel’s voice switching solution. This will enable RCS&RDS to easily migrate to a packet technology in order to...
Although corporate adoption of handheld devices (non-voice) is progressing at a crawl, the promise of productivity gains possible on converged mobile devices is increasing, says IDC. At the end of 2004, the research firm forecasts that 2.6 million converged...
Goodyear Dunlop Tyres has extended the contact handling capacity of its European customer service operation by adding remote agents using an IP-based phone solution from Aspect Communications. The 18 new agents work alongside existing agents at Goodyears...
SER Solutions has unveiled a new next-generation outbound solution, CPS Enterprise Edition(CPS E2). CPS E2 is presented as the first enterprise solution that offers Real-time Portfolio Management, providing holistic, real-time management of call records,...
Talisma has announced that Bellevue-based ShareBuilder Corporation has selected Talisma’s Multi-Channel CRM suite to help deliver total customer integration and management of all customer communication channels. ShareBuilder Securities Corporation, an...
