The Provider of eCustomer Service software solutions, Transversal, has announced an eGov Answer eService solution to help the public sector meet eGovernment targets. On the release note, Transversal , points that eGov Answer reduces the volume and response...
The City of Edinburgh will host the 10th CCA Anniversary Convention and Exhibition, on 24th and 25th of November. Under the theme Perception is Reality, the event aims to raise the debate on how to positively impact the level of service to provide...
BT has announced it has signed a definitive agreement to acquire Infonet, one of the worlds providers of international managed voice and data network services. The transaction values Infonet at £520m. The deal is said to be subject to Infonet shareholder...
Dudley Council has revealed that its first new customer contact centre in the borough will be based in the former Instores indoor market on Castle Street in Dudley town centre. Due to open in spring 2005, it aims to make it easier for people in the borough to contact...
Oxford City Council has announced it has improved the service it provides to local citizens by adopting a new customer contact strategy that puts technology right at the heart of its organisation. The Council’s technology-focused customer contact...
The second International Conference on Offshore Customer Management, will be held in South Africa, on the 1-3 November. It is addressed for senior customer service and business strategy decision makers. Europe Contact Center endorses this event as media...
