Avaya has designated Nicom Technologies its Platinum BusinessPartner. This nomination, indicates that the company has met a series of rigorous criteria to ensure superior technical competency and delivery of best-in-class customer service and support. ...
Speech recognition software really is the Rodney Dangerfield of the self-service market place. It gets no respect no matter how good it is. And it is good today. Speech recognition is compelling technology because it appeals to the masses it interacts in the...
Noble Systems, a global provider of contact center technology solutions has announced a Beta-Site Agreement with MSA Solutions, to offer testing and QA services for new advances in contact center technology software. Under the term of this agreement, MSA...
Oh no, here we go again. The debate over control of the contact center flares anew. This time analyst firm Forrester asserts Why Marketing Should Own The Contact Center (April 9, 2004 Forrester report by Elana Anderson and John Ragsdale). This is neither a...
The provider of enterprise communications solutions, Teltone Corporation, has announced the introduction of an emergency notification service that enables proactive announcements to inform key personnel, partners, and customers quickly in crisis and non-emergency...
Alcatel has announced the inauguration of its latest born 3G Reality Centre (3GRC) in Rio de Janeiro, Brazil. The Brazilian 3G Reality Centre, powered by Alcatel’s industry Evolium global mobile solution, will nurture local apprenticeship and research for...
