CosmoCom has announced that the global telecommunications solution provider, PhoneControl, has launched Contact Center On-Demand(CCOD) services based on the CosmoCall Universe platform. According to the release note, the CCOD offering is based in France, where...
The provider of hosted contact center solutions for customer interaction management, Five 9, will be hosting a free Webinar on how to build a VoIP-Enabled Contact Centre in One Hour. Through this Webinar, Five 9, expects, among other things, to help companies...
A survey conducted by IDC reveals that the adoption of mobile devices (handhelds and smart phones) in the enterprise is yet to reach the proportions widely predicted after the advent of high-speed WAN and WLAN services. IDC’s 2004 mobile devices end-user...
Telecom Service Centres has made an expansionist move into England with the take-over of T-Mobiles Customer Service Centre in Yorkshires Dearne Valley enterprise zone near Rotherham, making it Scotland’s largest contact centre company. The move will add...
Witness Systems has announced that Continental Airlines is deploying its speech analytics solution, eQuality Call Miner in the companys Tampa, Florida-based reservation center. The airline, which employs more than 900 customer service representatives in its...
Nortel has announced that is expanding the compatibility of its voice over Internet Protocol (VoIP) and multimedia solutions through completion of interoperability testing with new, third-party products and the addition of new industry leaders to its interoperability...
