A new research by Datamonitor suggests speech-enabled self-service technology is set for call center growth. Recent Datamonitor studies have shown scope for businesses to reduce costs, improve bottom line results and increase customer satisfaction through the...
BT has signed a $5 million contract with Nortel to upgrade its contact centre infrastructure, that currently serves more than 500 business units across 124 sites in the UK. BT has announced it will apply Nortels Internet Protocol Telephony and contact Centre...
BT has established an agreement with its three joint venture partners in Albacom to increase its ownership in the company to 100%. BT will acquire the 74% that it does not already own, from ENI, BNL and Mediaset, for a minimum price of 116m. 100% ownership...
Lawrence Byrd, Director at Communications Application, will be presenting an online session on ‘IP Contact Centers – Putting it all together’, sponsored by CRM Exchange. The webcast, scheduled for December 2nd, is set to help you assess the...
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