La primera cadena de distribución de telefonía móvil en Europa, The Phone House, ha nombrado a Sonia Sanz nueva Responsable de Selección de la empresa. Sanz, de 27 años y licenciada en Psicología, especializada en la Rama de Organizaciones por la Universidad Autónoma...
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...
Witness Systems announced that Lloyds TSB Asset Finance Division has implemented its eQuality software for use in four UK contact centres. eQuality ContactStore was installed to integrate quality call recording into the Division’s customer service and consumer...
O Departamento de Engenharia Informática do Instituto Superior Técnico (IST) e a Sun Microsystems promovem o seminário “UBL – A Próxima Revolução no e-Business”. O evento, dedicado à Universal Bussiness Language (UBL) realiza-se no dia 30 de Janeiro,...
