A SAP Portugal nomeou Rui Almeida para director de Soluções, Alianças e Suporte e Isabel Barata para Education manager. Os dois responsáveis visam impulsionar as áreas por que já são responsáveis, respectivamente as de parcerias nacionais e supervisão com a área...
DMG Consulting has just announced the availability of 2004 Quality Management/Liability Recording Product and Market Report. This is an authoritative guide to the quality management (QM) and liability recording products, vendors and market including related...
The author of the newly-launched The 2004 Quality Management/Liability Recording Product and Market Report predicts sales of QM and liability recording solutions will grow by 8 to 12 per cent and 10 to 15 per cent respectively in 2004, with even greater growth in...
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...
Actionable intelligence defines data that is not simply just there in historic ACD reports or reams of paper from your CRM system, but can actually be employed to derive real meaning and accordingly, make changes to the way a contact centre is managed, changes that...
