1103 — NEW-FANGLED CONTRAPTION

Caller: I bought a phone last week, and I didn’t receive the car charger for the lighter until today. I’m trying to use it, and it’s not working. How do you use it? Rep: First, you remove the lighter and then you plug it into the adapter. Caller:...

1102 — IT REALLY HAPPENED

A help desk agent received a call from a client having trouble with his “print screen” feature. After lots of discussion, a technician was dispatched to diagnose the problem. Here’s the conversation: Client: My ‘print screen’ feature doesn’t work....
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