BEA Systems has announced that TIM Peru, a subsidiary of Telecom Italia Mobile that serves more than 800,000 customers, has built and deployed its new One Call call-center solution on BEA WebLogic Platform 8.1. The One Call solution is designed to utilize a...
Citigroup Inc. will close a credit card servicing center in Iowa and cut 450 jobs, a company spokeswoman said on Thursday, as Citigroup integrates the Sears credit card operations bought last year into its national network. The West Des Moines credit card...
A report issued by the market analyst Datamonitor reveals that nearshore call center destinations as opposed to offshore, are now the new darlings amongst customer care outsourcers from Western Europe. According to the report, Profiting from European Nearshore...
Avaya, the provider of business communications software, systems and services, has been chosen by Bank of Ireland 365 to provide security assessment and on-going services. With this decision the Company expects to meet the highest levels of network security and...
Universal Express has announced it has added to its contracted existing call centers, a new facility in St. Louis MS. Customer Direct, a state of the art calling and receiving facility that will be handling growing inbound calls for Luggage Express, as well as...
