Avaya has launched its first complete multimedia contact center solution for medium-sized businesses – Avaya Contact Center Express. The solution is said to extend the advanced customer service capabilities of large enterprises to any medium-sized...
The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks – up from 20,000 per week to 25,000 – mainly from employers asking about the new legislation on dispute resolution in the...
The Advisory, Conciliation and Arbitration Service (Acas) helpline has seen a 25 percent increase in calls in the last two weeks – up from 20,000 per week to 25,000 – mainly from employers asking about the new legislation on dispute resolution in the...
The Surrey Police Contact Centre has been commended for being one of the best in Europe.The centre has been recognised as matching the best private sector standards for call handling after receiving a highly commended rating in the European Call Centre of the Year...
O Portal Centro de Contacto realiza, no dia 5 de Novembro, o Fórum FICHA TÉCNICA DA HABITAÇÃO – ‘Presente e Futuro do BI Imobiliário no Quadro da Habitação em Portugal’. O evento vai decorrer no Hotel Meliá (Parque das...
