Sertel ha encontrado en Infinity el soporte tecnológico que le permite ofrecer a sus clientes la mejor atención al cliente. Sertel apostó por Infinity al considerarla una compañía reconocida en tecnología aplicada al Contact Center y encontrar en ella un producto...
La conferencia de apertura del II Congreso Andino de Call Centers, que se celebrará del 27 al 29 de abril en Bogotá, estará a cargo de José Luis Goytre, Presidente de la Asociación Española de Expertos en Centros de Contacto con Clientes (AEECCC), y que tratará sobre...
Witness Systems has announced that its software has been selected by IBM as a core solution for the ‘IBM CRM Showcase’, a specialised solutions demonstration facility operated by IBM Business Consulting Services. The IBM CRM Showcase features...
Talisma has announced the acquisition of KnowledgeBase.net, a provider of hosted and on-site Knowledge Management software for Customer Support and Self-service. Talisma will incorporate KnowledgeBase.nets technology, intellectual property and customer base...
A survey by YouGov indicates that a quarter of UK young people have switched mobile service provider as a result of bad call centre customer service. The survey, of over 2,000 UK mobile users, conducted for software provider Corizon, found that the situation...
