Coaching contact center agents yields impressive results it enhances the customer experience and empowers supervisors and agents. It is the training method preferred by agents and yields timely and quantifiable benefits. Real-time coaching has the added advantage of...
Nortel announced a new portfolio of voice, data and wireless products designed to help small and medium businesses (SMB) boost employee productivity and satisfaction, streamline business operations and costs, and deliver superior customer service.The portfolio will be...
O2 UK has signed a two year managed service contract extension for the use of the Intervoice Messaging Gateway. Using the Intervoice Messaging Gateway, O2 UK will continue to offer revenue generating services to its high value customers that promote call...
Wicom Communications announced that Competence Call Center is bringing together its German, Austrian and Swiss operations into one virtual call center with the help of its Communication Server Suite. The Competence Call Centers 250 employees in the German...
