Acquisition puts Alcatel and its Genesys subsidiary at forefront of $600 million voice self-service software market Alcatel in May 29 announced it has signed an agreement to acquire privately held Telera Corp., a Campbell, Calif., company that provides the premier...
Version 6.5 boosts system performance across full suite of customer contact solutions Genesys Telecommunications Laboratories, Inc., an independent wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 announced Version 6.5 of its award-winning...
New Offering Delivers Customer Interactions Directly to Back Office, Branch and Field Locations Genesys Telecommunications Laboratories, Inc., a wholly-owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), in May 14 introduced Genesys Expert Contact Solution, an...
PeopleSoft Certifies Multi-Channel Offering for Enterprise Customers Genesys Telecommunications Laboratories, Inc., a wholly owned subsidiary of Alcatel (NYSE: ALA), in April 24 announced general availability of its Gplus Adapter for PeopleSoft Customer Relationship...
El proveedor líder de servicios electrónicos de distribución global para la industria del sector de viajes, Galileo International, ha anunciado el nombramiento de Elizabeth Harraway como directora global de comunicación y marketing. Elizabeth, que anteriormente...
