by Hammer Technologies Thanks to CRMXchange.com In a recent survey of call center managers, 44% said that they had experienced a serious outage in their call center within the past twelve months. 32% had experienced a serious failure within the last six months....
Mood of optimism at summit meeting of ITC sector Higher proportion of visitors from abroad More visitors from Asia and America Professional visitors account for approx. ninety percent Despite the very changeable “April” weather at CeBIT...
Managing a First-Rate Help Desk Essential Help Desk Skills 3 Days Session 1 . Effective Help Desk Models A. Definitions of the Help Desk B. Expectations of Performance C. Functions of the Help Desk D. Services provided by the Help Desk E. Successful Help Desk models...
Altitude Software User awarded the Teleperformance CRM Grand Prix Award 2002 for Best Multimedia Contact Centre & Customer Service in Greece . NovaBank, a fast growing Bank in Greece, has been awarded the Teleperformance CRM Grand Prix Award 2002, in recognition...
O Grupo Portugal Telecom lança novo produto de ADSL no mercado a nível particular e empresarial ADSL Asymmetric Digital Subscriber Line – nova tecnologia de transmissão de dados em banda larga sobre as linhas convencionais. Pela nova tecnologia os fios de...
