Northern Rock has selected BT Business Information Systems (BIS) in a 1,5 million euros contract to supply, implement and maintain a new contact centre. The new contact centre system is required to integrate seamlessly into the existing telephony network, while...
Technology For Marketing 2004 (TFM 2004), will take place in The National Hall, Olympia, London from 10-11 February 2004. TFM 2004 will have more features, a comprehensive educational programme, free industry focused seminars and more than 150 exhibitors. “TFM...
SITEL UK and SRC, a UK speech solutions provider, will together deliver a innovative computerised telephone data capture system that utilises highly sophisticated speech recognition technology. The automated data capture system is specifically designed to handle very...
IDC’s latest Black Book figures reveal a modest revival in the Western European IT market in 2003. New IT spending data suggests that the market bottomed out in 2002, and is set to grow by 2 per cent this year. In 2003, package software and services will capture...
O Portal Express é a primeira solução disponibilizada pelo canal Technology Direct, desenvolvida pela Cap Gemini Ernst & Young (CGE&Y) em parceria com a IBM Portugal. O novo portal empresarial de terceira geração proporciona benefícios ao nível dos custos de...
