O Gartner Group estima que as receitas oriundas de licenças para software de gestão de bases de dados relacionais (RDBMS) tenham chegado aos 6.6 mil milhões de dólares no ano passado, uma quebra de 6.9 por cento face a 2001. A IBM atingiu em 2002 uma quota de mercado...
De acordo com o IDC Group, o investimento em ferramentas de Business Intelligence (BI) que permitam fazer a adequação do capital bancário às normas do Basileia II irá absorver cerca de 9 por cento dos gastos realizados pelos bancos da Europa Ocidental em 2006. O IDC...
According to IDC, IT spending on solutions that enable banks’ capital adequacy – driven by new Basel 2 regulations – is expected to absorb about 9 per cent of Western Europe’s total banking IT spending in 2006. This will significantly...
According to the Datamonitors report, ‘Call Center Outsourcing in EMEA,’ of the nearly 1.2 million agent positions in the region, 150,000 (12 percent) are currently outsourced to a third party within EMEA. Datamonitor predicts this number will have almost...
SRC, a UK contact centre technology provider, has launched a marketing consultancy service to address the mass-marketing needs of companies using the telephone as the primary point of contact to gain new customers. The division will be headed up by SRC business...
