No âmbito do evento ‘Document Contact Center – Document Management & Worklow’, organizado pelo Portal Centro de Contacto em conjunto com a Xerox, teve lugar nas instalações da Xerox, no final de Maio, o ciclo de Workshops dedicados à temática...
Loyalty and Churn for Telecoms Operators is a 4- day conference and workshop examining the most significant issues for operators, in today’s competitive and saturated market. As customer acquisition reaches saturation point, building loyalty and minimising...
Organised by the Summit Circuit, the European Contact Centre Summit is a executive-level strategic educational forum, providing information and strategic vision to the European contact centre community. Any top executive involved in this industry has a great...
Por un total de 67 euros al mes los usuarios de la red de cable de fibra óptica de la operadora de telecomunicaciones y setenta para los clientes de acceso indirecto, Auna ha anunciado el lanzamiento de una tarifa plana que integra servicios de voz e Internet por 67...
The UK contact centre workforce now stands at 867,000 agents, representing over 3.1 per cent of the UK working population and this figure is expected to rise over the next six months, with 43 per cent of contact centres anticipating a need to increase the number of...
