Cable and Wireless announced that David Prince, the group finance director, has expressed a desire to retire from the Board of Directors. He will step down from the board on 1 December 2003, but will remain with the company for an interim period to hand over his...
Expert Solutions International announced OptiWise Outsourcing -a workforce management and optimisation software for call centre outsourcing companies. OptiWise outsourcing integrates inbound and outbound activities, and schedules agent shifts according to...
SynTelate has selected Call Centre Expo to publicly demonstrate the latest version of its desktop customisation and scripting tool synTelate. SynTelate WebAgent provides a browser-based deployment of the agent desktop. This is based upon the latest .NET technology....
O Centro de Contacto apoia a 9ª Conferência Anual de Utilizadores SAS (CAUS 2003) como media partner. A iniciativa reúne os especialistas de Business Inteligence na Gare Marítima de Alcântara, em Lisboa, nos dias 20 e 21 de Outubro. “Decidir com confiança”...
A partir do próximo dia 12, um novo operador passa a actuar no mercado nacional de telecomunicações. A TELE2, empresa de telecomunicações do grupo sueco TELE2 AB, chega a Portugal «para reduzir significativamente a conta de telefone das famílias portuguesas». Segundo...
