POST cti and IDL announced today a partnership agreement and a series of jointly-funded marketing initiatives to promote the uptake of standards-based telephony amongst the developer, reseller and system integrator communities. POST cti and IDL are currently...
Four more UK plcs have signed up to Lloyds TSB Registrars’ telephone speech recognition share service, developed by SRC, to streamline administration and improve customer service to more than 220,000 employees. National Grid Transco is the latest company to sign...
· Best Training Programme: Hertz Europe Services Centre · Best Customer Services Delivery: The Merchants Group (Ireland) · Best Small or Growing Contact Centre: Hibernian · International Outsource Partner of the Year: Mitial International Benchmarking Standards...
Indian staff are not only cheaper but offer a better quality of service than UK call centre workers the head of the national rail enquiries service has told MPs. The train operating companies have come under fire this week from the union Amicus for plans that could...
Chess great Garry Kasparov on Sunday virtually shut down computer program X3D Fritz to score a vital win in the third game of his latest man vs. machine match. World No. 1 Kasparov, 40, had a winning position with the white pieces after only 16 moves and coasted until...
