The hosted contact center or contact center on demand (CCOD) market has risen from relative obscurity to front page news in the past couple of months. This markets profile increased substantially when Alcatel, Avaya and TeleTech, two leading contact center...
The research firm Datamonitor has issued recently a report that highlights the aggressive growth of voice business in the healthcare vertical market, in the North American and EMEA regions. The study Selling Voice Solutions to the Healthcare Industry...
João Ribeiro é o novo responsável pela área de Consulting Services na Capgemini Portugal. Terá como objectivo manter os elevados níveis de performance desta unidade de negócio, assistindo a alta direcção das organizações na tomada de decisões estratégicas relativas a...
