La conferencia de apertura del II Congreso Andino de Call Centers, que se celebrará del 27 al 29 de abril en Bogotá, estará a cargo de José Luis Goytre, Presidente de la Asociación Española de Expertos en Centros de Contacto con Clientes (AEECCC), y que tratará sobre...
Witness Systems has announced that its software has been selected by IBM as a core solution for the ‘IBM CRM Showcase’, a specialised solutions demonstration facility operated by IBM Business Consulting Services. The IBM CRM Showcase features...
Talisma has announced the acquisition of KnowledgeBase.net, a provider of hosted and on-site Knowledge Management software for Customer Support and Self-service. Talisma will incorporate KnowledgeBase.nets technology, intellectual property and customer base...
A survey by YouGov indicates that a quarter of UK young people have switched mobile service provider as a result of bad call centre customer service. The survey, of over 2,000 UK mobile users, conducted for software provider Corizon, found that the situation...
Servinform consiguió ganar el concurso público que Ayuntamiento de Sevilla convocó para gestionar el servicio de atención al ciudadano de DeSevilla. La empresa andaluza, que presta servicios de telemarketing, call center y de outsourcing; ayudará a la Agrupación de...
