Police have arrested former employees of an Indian call centre that handles US customer accounts for allegedly stealing consumers’ funds. The suspected gang members arrested by police in Pune included three ex-workers of Mphasis BPO. Police said the...
Amcat announced that Technology Marketing Corporation’s Customer Inter@ction Solutions magazine named Contact Centre Suite 2005 as a recipient of a 2005 IP Contact Centre Technology Pioneer Award. The IP Contact Centre Technology Pioneer Award recognises...
ASC Telecom announced its call recording solution, MARATHON EVOLUTION, has been certified for use with the Etrali Dealing Board system platform and approved for interoperability with the Etradeal turret system. The application, specially designed for trading...
A study conducted on behalf of Aspect by STRATECO GmbH found that customer satisfaction is the highest priority key performance indicator for interviewees in both German-speaking countries and in the United Kingdom and Ireland. The study, now in its fourth year,...
Depois das grandes empresas, como os Operadores, «é tempo de alargar a tecnologia VoIP às PME», concluíram os especialistas reunidos no IP Voice Meeting, que decorreu a 6 e 7 de Abril, em Lisboa. Consultores internacionais e locais, fabricantes e clientes avaliaram,...
