Witness Systems announced enhanced capabilities to its workforce management software, following the companys first quarter combination with Blue Pumpkin Software. The enhancements are available as part of the standard delivery for the companys pre-packaged...
Derbyshire County Council has set up a 24/7 customer contact centre with the aim of providing a single point of access for the first time resolution of service queries – at any time of the day or night. According to the release note issued by Macfarlane...
Datapoint has implemented a new customer contact recording system for staff based in Virgin Atlantic Airways worldwide sales and service centres. Virgin Atlantic Airways believes that the solution will enable it to deal with customers in a more efficient and...
Edify Corporation announced it has joined forces with Purdue Universitys Center for Customer-Driven Quality to determine best practices for deploying speech recognition systems. ‘Speech is everywhere and call center professionals today are absorbing an...
Alcatel announced that it has been awarded a contract by Iceland Telecom to upgrade the operator’s broadband access network to cope with increased demand for Triple Play services, including IPTV, and ensure business continuity as the network scales up. ...
