Witness Systems has announced that its software has been selected by IBM as a core solution for the ‘IBM CRM Showcase’, a specialised solutions demonstration facility operated by IBM Business Consulting Services. The IBM CRM Showcase features...
Talisma has announced the acquisition of KnowledgeBase.net, a provider of hosted and on-site Knowledge Management software for Customer Support and Self-service. Talisma will incorporate KnowledgeBase.nets technology, intellectual property and customer base...
A survey by YouGov indicates that a quarter of UK young people have switched mobile service provider as a result of bad call centre customer service. The survey, of over 2,000 UK mobile users, conducted for software provider Corizon, found that the situation...
Servinform consiguió ganar el concurso público que Ayuntamiento de Sevilla convocó para gestionar el servicio de atención al ciudadano de DeSevilla. La empresa andaluza, que presta servicios de telemarketing, call center y de outsourcing; ayudará a la Agrupación de...
El Casino de Madrid acogió el pasado 30 de marzo la conferencia “RFID. Medición de Costes, Oportunidades de Negocio y Potencial de Servicio”. Este evento organizado por IDC supuso una oportunidad única para que los asistentes pudieran conocer de primera...
