El cierre del acuerdo al que han llegado Talisma y Cognicase permite a esta última poder operar, a todos los efectos, como Talisma España, cuya suite de productos cubre las principales áreas del ciclo eCRM: Contact Center, eMarketing, eService y Knowledge Management...
CosmoCom announced that Japan Telecom has deployed Contact Center On-Demand (CCOD) services based upon the CosmoCall Universe platform. Japan Telecom is joining a growing number of major telephone companies that are offering the hosted contact center as an...
El acuerdo al que han llegado la Gerencia de Urbanismo y la teleoperadora Bouncopy permitirá la instalación de su primer call center de Andalucía en Jerez. Bouncopy, que cuenta con cuatro plataformas en Madrid y doce delegaciones regionales, aprovechará su presencia...
Avaya has announced that AOL Europe, the European business unit of America Online, has awarded Avaya a contract to provide three contact centers covering fourteen locations with IP telephony. These new IP contact centers will enable AOL to improve the...
In order to boost Europe’s leadership in mobile and wireless communications and services, 15 telecommunications companies launched the eMobility Technology Platform for mobile and wireless communications. The Platform is designed to enhance cooperation...
