Witness Systems has announced that Continental Airlines is deploying its speech analytics solution, eQuality Call Miner in the companys Tampa, Florida-based reservation center. The airline, which employs more than 900 customer service representatives in its...
Nortel has announced that is expanding the compatibility of its voice over Internet Protocol (VoIP) and multimedia solutions through completion of interoperability testing with new, third-party products and the addition of new industry leaders to its interoperability...
Avaya has designated Nicom Technologies its Platinum BusinessPartner. This nomination, indicates that the company has met a series of rigorous criteria to ensure superior technical competency and delivery of best-in-class customer service and support. ...
Speech recognition software really is the Rodney Dangerfield of the self-service market place. It gets no respect no matter how good it is. And it is good today. Speech recognition is compelling technology because it appeals to the masses it interacts in the...
La alianza surgida hace más de diez años entre MAPFRE Mutualidad y Datapoint Ibérica, se refuerza con la implantación de un nuevo centro de atención al cliente, en Ávila, y la creación de un Call Center Virtual que permita la conexión con el ya existente en Madrid....
