Realiza-se, nos dias 14 e 15 de Abril, respectivamente no Porto e em Lisboa, o segundo workshop Segurança em redes 802.11. A partir de hoje as inscrições para o workshop podem ser efectuadas on-line. A organização reserva preços especiais para empresas que desejem...
CCA, the UK body for the customer contact profession, launched the CCA Excellence Awards 2004, which will focus on celebrating the success achieved by call and contact centres in delivering excellence in customer service over the last 10 years. Members and non-members...
The Capita Group has signed a contract to provide extensive customer contact centre services to Dixons Group from the companys existing call centre facility in Sheffield. The five-year contract will see Capita handle the full range of routine customer contact...
Edinburgh Taxi firm City Cabs (Edinburgh) has found a high-tech way to ensure that customers can book taxis quickly however busy the phone lines. City Cabs managers had noticed that it was next to impossible to predict when the phone lines were going to be at their...
Fexco (franchisee of Western Union in Ireland, UK and Spain, an Irish provider of global payment services has chosen Teleopti and their partner Damovo to supply a workforce management solution to 200 agents in Killorglin and Cahirciveen. Teleopti Contact Center Coach...
