Según un estudio realizado recientemente por Infinity, el 60% de las organizaciones debe mejorar la integración de canales para su relación con el cliente. Además, hay que destacar como las tecnologías IVR y VoIP se posicionan como las principales opciones a corto y...
A Via Net.Works Portugal anunciou recentemente a contratação de três novos executivos para a sua equipa operacional: Paulo Janeiro, senior account executive; Mário Rodrigues, Indirect Channel manager; e Luís Tato, Product Marketing manager. Paulo Janeiro, 34 anos,...
While considered by many organizations to be a viable alternative to popular WAN applications, current IP telephony products and implementations demonstrate an alarming lack of protective security measures, leaving the enterprise open to privacy violation, fraud, and...
Fact – Quality excellence is a recognised must for any organisation. Fact For your customers, you are only as good as the last interaction that you had with them. Fact Customer loyalty is the key to profitability. I guess we all agree on that. But how many...
