Garlands has further strengthened its management team by appointing a new technical solutions director, Mike Kelly. Mike joins Garlands from Vanguard, a major communications solution provider, where he was the technical solutions director responsible for service...
Brasil Telecom has awarded Tecnomen a value-added service contract to deliver and install a complete messaging solution and prepaid system. Tecnomen will provide Brasil Telecom with prepaid and voice mail systems for its current fixed-line operations, and voice mail...
Vodafone Spain, a subsidiary of Vodafone will soon automate its call centre inquiries and provide customer access to support services 24 hours a day, 365 days a year to its 9.5 million users. The new speech recognition-based customer care solution is being delivered...
Wicom Communications, a Finnish provider of IP contact center and enterprise communications software, announced the completion of Wicom contact center deployment at FSC (Folkrörelsernas Service Center), an administrative service center for trade unions, owned by...
Audentify and Stevens Communications have joined forces to improve contact center performance for We Energies. We Energies, a principal utility subsidiary of Wisconsin Energy will use Audentify to find calls for agent skill assessment and fraud investigation. Using...
