La empresa multinacional española especializada en la realización de tareas de consultoría, formación y ayuda a la explotación, desarrollo e integración de productos y servicios a través de la red Worldnet 21 y la multinacional estadounidense Critical Path han llegado...
Realiza-se nos próximos dias 3 e 4 de Março a 3ª edição da Expo RH, Salão Profissional de Recursos Humanos. O evento, que terá lugar no Fórum Telecom (Picoas), conta com a participação do Grupo CRH , como patrocinador oficial. A CRH estará presente no Salão EXPO RH...
BT today announced the launch of BT QueueBuster, a new queue management system for contact centre environments. The tool, designed for call centres of 100 agents or more, gives customers the option to receive a return call, rather than waiting on the line. The system...
Quality Plus Callscan (QPC), a workforce solutions provider, announced a new partnership with Knowlagent. In collaboration with QPC, British Sky Broadcasting (BSkyB), chose Knowlagent as a key component of its corporate CRM initiative. BSkyB will be rolling out...
Verint announced that it has partnered with Customer Relationship Metrics to integrate their award-winning CATs (Completely Automated Telephone surveys) solution into Verints ULTRA Intelligent Recording. Customer Relationship Metrics, based in Sterling, Virginia is a...
