Every once in a while a new idea or concept comes along that has the potential to change the way we conduct business. Business performance management was conceived to align corporate objectives with the tactical and strategic goals of all operating areas including...
Corporate respect for the role, purpose and contribution of contact centres is increasing as senior executives recognise the positive impact they have on the bottom line and the tremendous value of customer data flowing through the contact centre. The race is now on...
Around 2 million people or 1.3 per cent of the European labour force work in contact centres today, making it one of the fastest growing industries in Europe. Acknowledging the paramount importance contact centre and direct marketing associations play in fostering...
Organizado por la consultora de formación y e-learning Global Estrategias, el curso se imparte a distancia La consultora de formación y e-learning, Global Estrategias, ha convocado el curso a distancia de especialización en Dirección y Gestión del e-learning en...
La filial española de la compañía especializada en soluciones de gestión Exact Software ha nombrado a la Licenciada en Marketing por la Central Lancashire University (Inglaterra) y Licenciada en Empresariales por la Universidad Hogeschool Zeeland (Holanda) de 30 años...
