O itSMF (IT Service Management Forum), uma organização independente e sem fins lucrativos que reúne cerca de mil organizações em todo o mundo nos sectores das Tecnologias de Informação, Administração Pública, Retalho, Banca, Telecomunicações e Grande Consumo realiza...
A qualidade do atendimento telefónico da Vodafone foi premiada com o Troféu Call Center, atribuído pela Call Center Magazine e a IZO Systems, uma empresa especializada em gestão de qualidade. O galardão, atribuído no âmbito da quinta edição da Expo Call Center &...
The City of Cologne has won the ‘CRM Best-Practice Gold Award’ in the category Business to Customer (B2C). The municipality received the Customer Relationship Management (CRM) award for its call centre solution, which was developed in conjunction with...
Alcatel announced today a contract with Combellga, one of Russia’s carriers, to enhance its existing voice network by using a next-generation IP-based infrastructure to interconnect its local services areas. Alcatel NGN solution enables Combellga to initiate IP...
Sakrament, a Belarus software developer in the sphere of speech recognition and text-to-speech (TTS) technologies for the Russian language, announced that TNT TV Network has selected its TTS Engine to use in the TV reality-show. TNT is among the first in the world and...
