Indian staff are not only cheaper but offer a better quality of service than UK call centre workers the head of the national rail enquiries service has told MPs. The train operating companies have come under fire this week from the union Amicus for plans that could...
Chess great Garry Kasparov on Sunday virtually shut down computer program X3D Fritz to score a vital win in the third game of his latest man vs. machine match. World No. 1 Kasparov, 40, had a winning position with the white pieces after only 16 moves and coasted until...
Streamdoor started operations today with a mission to lead the emerging hosted IP contact centre (HIPCC) market. Streamdoors services focus on contact centres applications which handle voice calls, email and web customer interactions. Streamdoors target markets are...
Mudou apenas o cenário. José Pacheco Pereira, José Magalhães e António Lobo Xavier não destoaram do estilo tertuliano a que nos habituaram nas manhãs de domingo na antena da TSF. O tema em agenda foi o relançamento económico e sistemas de informação. Mas podia ser...
A entrada da Microsoft no mercado dos sistemas operativos para os smartphones dividiu opiniões no debate subordinado ao tema ‘Mobilidade: UMTS, Wi-Fi, novos serviços, novos terminais’ integrado no 13º Congresso da APDC. Se António Coimbra da Vodafone e...
