Aspect Communications, a provider of enterprise customer contact solutions, has announced Iphinity, a new suite of bundled solutions built specifically to meet the needs of small and medium-sized contact centres. The first new products of the Iphinity suite are Aspect...
Customers choose to do business with companies that provide the products and services they need and deliver an outstanding experience. Customers expect excellent service and will quickly abandon a business relationship when service quality does not live up to their...
Through its VOICE project, the European Commission’s Joint Research Centre (JRC) is developing awareness of voice-to-text (VTT) technology among users, systems producers and suppliers. The objective is to provide cost-effective help for citizens with hearing...
A Alcatel, especialista em acesso de banda larga, assinou um contrato com os Serviços Postais e de Telecomunicações do Vietname (VNPT), o operador incumbente de telecomunicações do Vietname, para fornecer soluções DSL (Digital Subscriber Line). Estas soluções aumentam...
VoiceGenie Technologies announced the appointment of Cardiff-based Gold Europe as a new value-added reseller for the UK market. Gold Europe was founded in 2000 to respond to the increasing demand of custom self-service applications based on voice or touchtone...
