KANA announced the availability of KANA IQ 8, an application for enterprise knowledge management and service optimisation. KANA IQ is aimed at customer service by providing quicker request resolution. The tool is optimised for specific vertical markets including high...
La Serie T ofrece a la mayor operadora de centros de datos de Internet de Corea un rendimiento y una escalabilidad superiores Juniper Networks, Inc. (Nasdaq: JNPR) anuncia que KIDC, la operadora de centros de datos de Internet líder en Corea, ha elegido la plataforma...
The winners of the European Call Centre Awards 2003 were announced last week at the Call Centre Expo UK 2003, during the annual gala awards evening attended by 960 guests. Loot Contact Centre scooped the overall title of European Call Centre of the Year and 18 other...
A Information Builders anuncia o estabelecimento de uma aliança estratégica com a Unisys sob a qual as empresas fornecerão business intelligence empresarial em tempo real e soluções de reporting. Através desta parceria, as empresas podem implementar aplicações...
Arranca amanhã, no Centro de Congressos de Lisboa, o Lisf 2003 (Lisbon information society forum). Durante dois dias, o CETIC e a UMIC – organizadores do evento – debatem, com algumas das maiores figuras dos sectores público e privado, os grandes...
