Netcool/Precision for IP Networks y Netcool/Precision for Transmisión Networks incorporan una sofisticada tecnología capaz de ofrecer una imagen exacta y en tiempo real de las infraestructuras que soportan las aplicaciones comerciales y los servicios Micromuse,...
La Asociación de Servicios de Pago por Móvil creada por Orange, Telefónica Móviles, T-Mobile y Vodafone a fin de impulsar la interoperabilidad en los pagos por móvil ha anunciado su nueva marca e identidad corporativa: Simpay, que permitirá a la empresa asumir una...
KANA announced the availability of KANA Service 8 software, its industry-leading application for multi-channel contact centre management. KANA outsourced development of the product to Accenture. In addition, the application provides the link between internal systems...
Online investing in Western Europe will grow by a compound annual growth rate of 10.5 per cent in the period from 2002 to 2007, according to the latest IDC forecasts. After the enthusiastic early years, the growth of European online trading accounts appears to have...
Initiative Software has been selected to provide synTelate, its screen customisation and scripting tool for use on the call centre agent desktop, to the business start-up Amicus Outsourcing Limited. SynTelate will initially be deployed across 65 seats of inbound,...
