789 — Amcat to launch new Contact Centre Suite at Call Centre Expo 2003
CTI applications provider Amcat will be launching its new multi-media, CTI-based, inbound/outbound and blended contact centre management product - Contact Centre Suite, shortlisted in the European Call Centre Awards - Best Product of Call Centre Expo 2003 category....
788 — Tecnomen to axe 80 posts as part of internal restructuring
Some 80 workers will be offered a proposal to leave Tecnomen, the Finnish unified messaging solutions manufacturer, according to a statement issued by Ilpo Uotila, Tecnomens President and CEO. Over the past two years Tecnomen has streamlined its operations in...
787 — Huge disparities on severance payments over EU countries, Mercer finds
According to a new report issued by Mercer Human Resource Consulting, the minimum legal amount of severance payment shows a five-fold variation amongst some EU countries. France, Netherlands and the UK have the lowest figures, while workers in countries like...
786 — North of England and Scotland stand to be hit hardest by call centre job exports to India, the findings of Steve Morrell, Managing Director, Contact Babel
A recent survey by ContactBabel, the call centre industry analysts, finds that the North of England and Scotland would be hit hardest by call centre job exports to India. The report, 'UK Contact Centres in 2003' finds that the UK call centre industry as a whole...
785 — Cable & Wireless launches IP LAN and WAN uniting service
Cable & Wireless launched a new managed service that combines two of its industry IP-convergence solutions, IP Virtual Private Network with Quality of Service (IP-VPN QoS) for the WAN and IP Local Area Network (IP-LAN), to provide a service covered by a single...
784 — Fluency Voice Technology to acquire Vocalis in a 765,000 deal
Fluency Voice Technology, a provider of speech recognition applications for use in contact centres, announced that it is to acquire Vocalis, thereby creating the dominant player in UK speech recognition solutions. The combined group will have a prevalent position in...
783 — Croft answers the call for Garlands Middlesbrough call centre
Croft, a Newcastle-based ICT company, has installed an IT infrastructure at Garlands Call Centres' new Middlesbrough site. The infrastructure, which includes new computing servers, switches, routers and PCs, currently serves 600 Garlands employees and is forecast to...
2373 — Nokia Portugal estabelece parceria com a Ecofilmes para a distribuição do N-Gage
A Nokia Portugal e a Ecofilmes acabam de estabelecer uma parceria para a plataforma de jogos Nokia N-Gage. Assim sendo, a Ecofilmes ficará responsável pela distribuição de jogos para a plataforma Nokia N-Gage em Portugal. O Nokia N-Gage será lançado no mercado mundial...
782 — Karl-Heinz Streibich appointed new CEO of Software AG
Software AG has appointed a new CEO, Karl-Heinz Streibich, replacing Karl Heinz Achinger, acting CEO since 1 December 2002. Previously a member of the board of management of T-Systems International, Streibich, 50, has more than two decades' experience in the...
2372 — iPAQ Pocket PC h5550 da HP vai estar a bordo da aeronave TrailBlaizer da TransOrbital
O iPAQ Pocket PC h5550 da HP vai estar a bordo da aeronave TrailBlazer da TransOrbital, a primeira missão comercial a receber autorização dos Estados Unidos para explorar, fotografar e aterrar na Lua. Esta missão comercial realizar-se-á no final do ano de 2003 . Com...
2371 — WeDo Consulting Nomeia Novo Responsável Para Sector Financeiro
A WeDo Consulting, consultora de sistemas de informação, acaba de nomear João Minhota como responsável de vendas para a área Financeira. A exercer o cargo de Director Senior da WeDo Consulting desde 2001, João Minhota assume agora a responsabilidade directa de...
781 — LumenVox releases SRE v3.5 Beta for Linux
LumenVox announced their release of the Speech Recognition Engine (SRE) v3.5 Beta for Linux, continuing their multi-platform support of advanced speech recognition technology. The latest Linux version continues to place the power of speech recognition squarely into...
780 — FAST and the University of Bielefeld form partnership for digital libraries solutions
Fast Search & Transfer, a provider of enterprise search and alerting technologies, and the University of Bielefeld agreed to collaborate in further promoting the development and implementation of search technology for the benefit of the online academic information...
2370 — Novis Com Nova Oferta Para Residenciais e SoHo
A Novis acaba de lançar o Vantagem 10 e o Vantagem 10 Negócios, dois novos tarifários destinados ao mercado residencial e ao mercado dos pequenos negócios e profissionais liberais (SoHo Small Office Home Office). Na base do Vantagem 10 e do Vantagem 10 Negócios...
2369 — EMC Anuncia o Primeiro Cobrador Autómato “Pay As You Go”
A EMC Corporation anunciou no dia 13 de Agosto o primeiro cobrador autómato do mundo, para infra-estruturas de armazenagem. Sendo um componente integral do EMC OpenScale, o activo de armazenamento e o programa de gestão financeira, a nova capacidade de cobrança leva...
779 — John Ruskin, our future voice – a lesson in craft and vision. The opinion of Michael Hulme, Non-Executive Chairman and Consultant Teleconomy (UK)
How does John Ruskin, writing some 150 years ago, bring guidance for our future as researchers? His writings The Stones of Venice and The Nature of Gothic provide commentary, criticism and research that can be seen to be based on the fusion of social context...
778 — Book: SATELLITES AND THE INTERNET Challenges and Solutions. By DC Palter
This book is written for the satellite professional who wants to learn about the design of the Internet and the TCP/IP protocols. In particular, this book focuses on the background needed to understand and overcome the performance limitations of TCP/IP when running...
777 — Siemens and Ericsson supply UMTS technology to Vodafone Greece
Siemens and Ericsson have signed an agreement with Panafon Greek Telecommunications Company (Vodafone Greece) for UMTS deployment. Siemens mobile will equip the Greek subsidiary of the Vodafone Group with UMTS radio access technology while Ericsson will deploy 3G core...
2368 — João Minhoto é o novo responsável de vendas da WeDo Consulting
A WeDo Consulting acaba de nomear João Minhota como responsável de vendas para a área financeira. A exercer o cargo de Director Senior da WeDo Consulting desde 2001, Joaõ Minhota assume agora a responsabilidade directa de coordenação da área de Banca e Seguros. Entre...
2367 — TMN lança Passaporte TMN para chamadas internacionais
A TMN lançou um novo tarifário para cartões recarregáveis - o Passaporte TMN. Trata-se de um produto vocacionado para clientes que fazem chamadas internacionais. A TMN disponibiliza através do Passaporte TMN, chamadas a 0,33 por minuto para qualquer número , fixo ou...
776 — Service Management Europe 2003 11-13 November 2003, Birmingham, UK
From the 11-13th November 2003 the NEC Birmingham, will host a gathering of high-tech service, support and customer management solutions that is Service Management Europe 2003. This event will address issues like vehicle tracking, sales force automation and scheduling...
775 — CCA 9th Annual Member Convention & Exhibition, 26-27 November 2003, Edinburgh, UK
From Recruitment to Retention. Getting your People Strategy Right, Customer Service. Are you Meeting your Customers 'Expectations?, Technology. Are you Maximising the Opportunities? and Internal Management Systems. Putting the Processes in Place will be some...
774 — C. Scott Hartz – new member of Siebel`s board of directors
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773 — Retell launches UK`s first single line call recorder with embedded CD-RW
RETELL, a UK phoneset maker, has just launched RETELL 175 SET, the first device able to record conversations into removable media for archiving purposes. This executive feature phone will record calls directly to the flash memory and automatically burn them onto a CD...
772 — UK `Over 50s specialist` Saga picks DataDistilleries to improve its marketing strategy
DataDistilleries announces that Saga has selected DataDistilleries' software to help grow its business over the next few years. Saga is the UK's best known specialist in providing holidays and financial services products for people aged 50 and over. The software will...