2767 — SAP com novos directores de Alianças, Soluções e Formação
A SAP Portugal nomeou Rui Almeida para director de Soluções, Alianças e Suporte e Isabel Barata para Education manager. Os dois responsáveis visam impulsionar as áreas por que já são responsáveis, respectivamente as de parcerias nacionais e supervisão com a área...
1081 — DMG Consulting releases 2004 Quality Management/Liability Recording Product and Market Report
DMG Consulting has just announced the availability of 2004 Quality Management/Liability Recording Product and Market Report. This is an authoritative guide to the quality management (QM) and liability recording products, vendors and market including related...
1080 — Quality Management / Liability Recording market is expected to grow strongly in the next years. Interview with Donna Fluss, Principal, DMG Consulting
The author of the newly-launched The 2004 Quality Management/Liability Recording Product and Market Report predicts sales of QM and liability recording solutions will grow by 8 to 12 per cent and 10 to 15 per cent respectively in 2004, with even greater growth in...
1089 — Call recording – The difference between an ordinary sell and an up-sell. By Robert Wint, EMEA marketing director, Verint Systems
Call recording and analytics is fast becoming big business. It is enjoying an unprecedented level of attention in contact centres where managers from a broad cross section of industries are recognising the enormous implications it can have for improving standards of...
1088 — Actionable intelligence for the smarter enterprise. By Robert Wint, EMEA marketing director, Verint Systems
Actionable intelligence defines data that is not simply just there in historic ACD reports or reams of paper from your CRM system, but can actually be employed to derive real meaning and accordingly, make changes to the way a contact centre is managed, changes that...
1086 — NICE and Witness fight for leadership of Call Logging/Quality Assurance market. By Donna Fluss – Principal of DMG Consulting
The recording and QA markets are evolving and acquisitions have resulted in major challenges and opportunities for customers and vendors. If either NICE or Witness fail to execute, customers are not going to give them a second chance, with those who view logging and...
1087 — The importance of analytical tools in contact centres. By Robert Wint, marketing director, EMEA, Verint Systems
Picture the scene. A large and successful financial services firm has enjoyed rapid growth as the result of a series of acquisitions, and now owns and operates three contact centres. The primary goal of its quality initiative is to provide consistent service and an...
1084 — Implementing performance management in the contact centre. By Donna Fluss, principal, DMG Consulting
Last week, we previewed the promising new world of contact centre performance management. We established that contact centre performance management could liberate contact centre managers from time-consuming data collection and reporting and empower them to capture and...
1085 — White Paper – Performance Management: Aligning Business Objectives through the Contact Centre. By Donna Fluss, Principal, DMG Consulting.
Every once in a while a new idea or concept comes along that has the potential to change the way we conduct business. Business performance management was conceived to align corporate objectives with the tactical and strategic goals of all operating areas including...
1083 — Will Performance Management liberate contact centre managers? By Donna Fluss, Principal, DMG Consulting
Corporate respect for the role, purpose and contribution of contact centres is increasing as senior executives recognise the positive impact they have on the bottom line and the tremendous value of customer data flowing through the contact centre. The race is now on...
1050 — CONTACT CENTER ASSOCIATIONS 2004 – Sheraton Hotel, Lisbon, 23 Feb 2004
Around 2 million people or 1.3 per cent of the European labour force work in contact centres today, making it one of the fastest growing industries in Europe. Acknowledging the paramount importance contact centre and direct marketing associations play in fostering...
2479 — Curso de Especialización en Dirección y Gestión de e-Learning en Empresas, Centros de Enseñanza y Organizaciones
Organizado por la consultora de formación y e-learning Global Estrategias, el curso se imparte a distancia La consultora de formación y e-learning, Global Estrategias, ha convocado el curso a distancia de especialización en Dirección y Gestión del e-learning en...
2478 — Sonia López, nueva Responsable de Marketing de Exact Software
La filial española de la compañía especializada en soluciones de gestión Exact Software ha nombrado a la Licenciada en Marketing por la Central Lancashire University (Inglaterra) y Licenciada en Empresariales por la Universidad Hogeschool Zeeland (Holanda) de 30 años...
2477 — Nuevo Presidente para EMEA de Siebel Systems
Neil Weston ha sido nombrado presidente de ventas de Europa, Oriente Medio y África (EMEA) de Siebel Systems, puesto desde el cual liderará su organización de ventas en la región. Wetson, que ya fue Vicepresidente para el Reino Unido y Norte de Europa de la compañía,...
2476 — La externalización del servicio de Atención al Cliente de Uni2, confiada a Unísono
A fin de gestionar sus servicios de Call Center y Soporte Operativo por un periodo de tres años, Unísono Soluciones CRM ha sido elegido por el operador de telecomunicaciones fijas del grupo France Telecom Uni2, que en su deseo de ofrecer la mejor atención a sus...
2662 — Oki European Challenge 2005, Verão de 2005
A Oki realiza, no Verão de 2005, o Oki European Challenge 2005 , uma regata de iates que constitui o primeiro evento desportivo pan-europeu patrocinado pela empresa. O evento visa reforçar o conhecimento da marca. A regata partirá da Polónia e chegará ao Mónaco,...
2736 — Dealer Conference (Brother) 12 de Fevereiro, Porto e 4 de Março, Lisboa
A Brother Ibéria organiza pela primeira vez no mercado nacional um evento para distribuidores e revendedores. A Dealer Conference realiza-se no Porto, a 12 de Fevereiro e em Lisboa, a 4 de Março de 2004. O objectivo desta acção é informar os revendedores e...
2475 — Openwave y NTL anuncian un acuerdo para impulsar la mensajería de banda ancha a la próxima generación
NTL elige Mx 6 de Openwave para actualizar los servicios de correo de sus clientes Openwave Systems Inc. (Nasdaq: OPWV), proveedor líder independiente de productos y servicios de software abierto para el sector de las comunicaciones móviles, anuncia una ampliación del...
2765 — Conferência de Imprensa da Sun – 11 de Fevereiro, Lisboa
A Sun Microsystems Portugal apresenta amanhã, em Conferência de Imprensa, os primeiros sistemas baseados na tecnologia throughput computing UltraSPARC IV, resultantes da aliança estratégica Sun e AMD. Durante o evento, a realizar no Hotel Real Palácio, em Lisboa,...
2474 — Convocado el II Premio al mejor portal del empleado
Organizado por el Observatorio de la Comunicación Interna El Observatorio de Comunicación Interna compuesto por Instituto de Empresa, la revista Capital Humano y la consultora Inforpress convoca la II edición del premio El portal del empleado: Clave para una nueva...
2473 — Ben Regensburger – Vicepresidente de ventas y Director de cuentas para EMEA de DoubleClick
Banco de Imágenes - ¿Quién es Quién?
2472 — Pete Krainik – Director de Marketing de DoubleClick
Banco de Imágenes - ¿Quién es Quién?
2764 — Comissão Europeia propõem maior investimento na banda larga
Aumentar o investimento em tecnologias da informação e da comunicação (TIC) de alta velocidade é essencial para o crescimento económico e a criação de emprego, defendeu ontem a Comissão Europeia, em comunicado a analisar no próximo Conselho Europeu da Primavera . A...
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2763 — Telecom pode expandir-se na China
O presidente da comissão executiva da Portugal Telecom, Miguel Horta e Costa, perspectivou hoje, em Macau, que a China poderá ser uma oportunidade de expansão para a operadora. No final de uma visita de dois dias a Macau e Hong Kong, onde analisou os negócios da...